Exchange window
Unopened, sealed decants can be exchanged within 7 days of delivery. Contact us before sending anything back so we can arrange the swap.
If a decant arrives damaged, leaking, or with a broken seal, contact us within 48 hours of delivery with a photograph and we will replace it immediately.
Opened bottles
For hygiene reasons, opened decants cannot be returned or exchanged unless the product was faulty, damaged in transit, or different from what was ordered.
If you are unsure about a scent, order the 3 ml size first. That is exactly what it is for.
How to start a return
Get in touch with your order number and the reason for the return. We will confirm whether the item is eligible and send you the collection instructions.
- Message us on WhatsApp or email with your order number
- We confirm eligibility and arrange a pickup or drop-off
- Replacement is dispatched once the original is checked in
Refunds
Refunds are issued to the original payment method for the value of the returned item. Any delivery fee paid is not refunded unless the return was caused by our error.
Cash-on-delivery refunds are transferred to a mobile wallet or bank account you nominate.
Incorrect items
If you receive a fragrance or a size you did not order, photograph the label and the box and contact us within 48 hours. We will send the correct item at no extra cost.
Non-returnable items
Gift cards, personalised items and any decant whose seal has been broken cannot be returned, except where the item is faulty.
Demonstration notice: this policy page is sample copy written for a template presentation. It is not legal advice and does not describe a real trading business. Replace it with a reviewed policy before publishing.